How can you tell that a company is merely automating a badly designed process?

The same number of handoffs, approvals and organizational barriers remains after the technology is introduced. Individual steps become faster, but the total time or quality of the result does not change materially.

What should come before selecting an AI tool?

A description of the desired outcome, removal of steps that add no real value and a new allocation of responsibilities. Only then can the company decide where automation will produce a meaningful effect.

Companies are finding that AI will not fix a bad process. Automation can simply accelerate a problem that already exists in the organization

One hour ago.

When a company adds AI to an outdated process, it may not achieve a more modern operation. It may simply reproduce unnecessary approvals, data gaps and organizational barriers faster. A survey of 2,850 senior executives shows a shift away from indiscriminate adoption toward more rigorous examination of value. Before automating, therefore, you need to decide whether the original process should continue to exist at all.

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