Think before you speak
According to Forbes, many people start talking without thinking about what the other person has just said. Then the conversation is essentially just two people waiting for the other to stop talking so they themselves can say what they wanted to say all along. Before replying, think about what the employee has actually said.
Do not be afraid of silence
Many of us have a natural fear of silence, which is why we tend to talk relentlessly. Before replying, always leave a short pause. You can also use silence to emphasise some important thought.
Do not interrupt the employee
It is surprising how many people interrupt others. But this is rule number one: by interrupting the employee, you are simply showing them you are not interested in what they are saying.
Keep eye contact
Maintaining eye contact motivates the person who is talking to continue. It is also a tool that significantly helps to build trust between the two participants in the conversation.
Ask for more details
After the employee has finished a particular thought, ask them for additional details. This shows not only that you have been listening but also that you are interested in the given topic and information.
Pay attention to non-verbal communication
In order to be a good listener, you must also follow the non-verbal part of the employee's communication. This in fact forms the majority of the communication. Pay attention to the non-verbal signals the other person is sending you.
Allow enough time
There is nothing worse than someone who looks at their watch when the other person is speaking and thus indicates they do not have enough time. This just shows the ongoing interaction is not a priority for them. Reserve sufficient time and be mentally 100% present.
-mm-