CustomerThink

http://www.customerthink.com

US website focused on customer care

Articles from this source (187)

In complex B2B sales, tracking the opportunity is not enough. You need to know how the customer actually makes decisions

1.9.2026 

AI can prepare a customer success plan in half an hour, but it cannot take over the relationship or complex decisions

25.8.2026 

For complex services, human help can increase conversion even among customers who prefer to research on their own first

20.8.2026 

A customer move is a strong buying signal, but brands often notice it only after the customer leaves

13.8.2026 

Rushed Deployment of Customer Service Tools Can Increase Costs and Damage Trust

6.8.2026 

Customers Do Not Want a More Complex Loyalty Programme but Reliable Recognition and Easier Service

4.8.2026 

The Gap Between Top and Average Salespeople Comes from Discovery Quality, Not the CRM System

30.7.2026 

Brands Must Measure Whether They Appear in AI Answers and Zero-Click Search

28.7.2026 

Tips on how to create a sense of urgency in a client

23.6.2026 

How to create a sense of urgent need for your product

3.2.2026 

Process paralysis: What is it and why is it so harmful to customer service?

31.10.2025 

Everything is in your head: How to adopt a mindset that ensures long-term success in sales

29.10.2025 

Four qualities of an offer a prospect won't refuse

15.7.2025 

The necessity of appealing to emotions: Emotions that influence a prospects’s purchasing decision

8.7.2025 

"Grey nomads": why freelance retirees are the future of the labour market

1.7.2025 

Five myths about employee behaviour that managers should stop believing

30.6.2025 

AI skills that every salesperson should have

12.6.2025 

Do you want to move up in your career without becoming a manager? Here are four tips

3.6.2025 

Three specifics of the young generation of workers every manager should know

2.6.2025 

Have your sales dropped? These four questions can help you identify the cause

29.5.2025 

Ten phases of change unfolding at team or company level

29.5.2025 

The four most common reasons why customers leave an e-shop with items in their cart

22.5.2025 

Five signs your team lacks sufficient customer focus

28.4.2025 

5 tips on making your clients' lives easier

6.11.2024 

What (not) to do if you encounter an angry customer in customer service

10.10.2024 

Each successful business meeting must achieve these three goals

14.9.2023 

Three surprising reasons why you are possibly not doing well in sales

15.11.2022 

Five worst mistakes you can make in customer service

8.11.2022 

Four rules of successful communication with a client

29.9.2022 

Four characteristics of efficient customer service

13.9.2022