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Customer experience (1/2): Don’t confuse it with customer service

Disney, Starbucks and Amazon are businesses which are active in different industries but they have…

Credibility is not only about not lying …

Outline your dreams and goals with passion. Talk about what motivates you – about the…

3 key principles startups must honour

Making a startup successful is no easy matter. The failure rate is quite high: only four out of 10…

Good leaders inspire, not give orders

Good bosses and leaders trust their people and they create environments for their people to not only…

Productivity boost: All you need is pencil, paper and these tips

Plan the course of your days in advance. With better organisation and planning, you will feel more…

What is so special about shared office space?

Shared office spaces are popular: young entrepreneurs in particular often take advantage of them.…

Do you want to be more productive? Buy another mobile device

One of the most common recommendations on how to work more productively is to turn off all…

No more gift baskets for your customers

It's that time again. The end of the year is approaching and so does the question on how to reward…

Intuition, or rationality?

Intuition plays a greater or lesser role in all our decisions. It may take the form of experience, a…

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