When you are trying to be a better leader, you will need to kick some of your current habits and…
Emotional intelligence (EQ) has been one of the most often used terms of the past decade in…
The cost of replacing a knowledge worker is generally something like five times the salary of that…
In the previous article, we saw how customer experience is a broader issue than customer service.…
Modern technologies offer continuous access to the Internet and e-mail, which makes the borders…
Even the best ideas and strategies can't succeed if nobody understands them. That's why good leaders…
Although basic facial expressions are the same worldwide, people from different cultural backgrounds…
The beginning of the year is traditionally a period of resolutions and setting new goals. Many…
Disney, Starbucks and Amazon are businesses which are active in different industries but they have…
