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Rejection doesn't have to be rude or awkward

One of the basic rules of assertiveness says that if we disagree with something or do not want…

Do you know your customers' wishes? The questions to ask

Almost 90,000 students from China are studying at UK universities. Some of them are spending up to…

Trying to avoid mistakes? That's a mistake

The way we think about the challenges we face deeply influences our final performance. Try honestly…

Myths blocking your success debunked

Try to find the area you are best suited for. Dont rely excessively on positive thinking; it is…

Trust is not merely about delivering on your promises

Trustworthiness is about doing what you say you are going to do but it is just a part of trust, not…

First optimize your employees, then processes

Many companies assume the optimization of their processes will go hand in hand with their systems.…

What is the most important quality of a leader? Being yourself

Leadership development seems not to be working properly. The reality is that many leaders today feel…

Innovation is a matter of collective genius

If we want to build constantly innovating organisations, we need to rid ourselves of certain common…

Everyone is the agent of their own misfortune

Being surrounded by unhappy people is as harmful as passive smoking. People who are unhappy or…

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