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Breakthrough customer experience: There is no perfect product (3/3)

In the previous article we saw how Disney and Amazon improved their customer experience. Now let's…

Does power corrupt? Yes, but not inevitably

Is it true that power decreases people's empathy and compassion? Yes, but it is always context-…

Performance is all about encouraging the right behaviours

Genuine effort is needed to build a high performance culture. To enable your staff to keep…

Do you really need more creativity?

Do you think your team or company is not creative enough? Maybe it's not true, you just may be…

5 habits of successful and creative people

Emotional intelligence expert Travis Bradberry has developed, in his own words, an “obsession…

How to make a presentation engaging?

In November the colours of leaves shift from green to gold, red and orange. On some days, the change…

How to resolve conflicts with a remote colleague

Conflicts arise in all teams, including virtual ones. People who are engaging in a remote conflict,…

How does a successful working day begin?

The beginning of a working day is critical for how productive we will be all day. If you come to…

Make your presentation attractive to different personality types

Lets use the MBTI distinction between people with sensing and intuitive preferences. It divides…

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