Most research on management and leadership skills focuses on finding examples of best practice.…
One of the most common indicators of call center effectiveness is the Average Handling Time (AHT).…
Project teams often fail because they lack clear and realistically achievable goals. Therefore, if…
Leadership is nothing else than a way of human behaviour that gradually becomes automatic. If you…
The most common reason for why leaders fail is their own ego. Of course leaders do have to believe…
The art of saying no is very important in a managerial practice. In the opposite case, you can end…
A good manager should know not only what to say to his subordinates to motivate them but also what…
Six Thinking Hats (Six thinking hats) is the name of a practical decision-making technique based on…
At meetings, are you the first one to take the floor? Do you overlook colleagues who are younger or…
